LEGAL NOTICE

In compliance with Spanish Law 34/2002-Article and 11- July 11thon E-Commerce and Information Society Services, we inform regarding the Entity owner of this website in linkage with the following Internet address: www.clarisasartebakarra.com

In order to ensure the proper functioning of our website and offer a quality service, we explain below the conditions governing the use of it.

The use of this site implies the acceptance by users of these conditions, which they undertake to read carefully. The owner of this website reserves the right to modify, add or delete part of these conditions at any time, so it is important that the user carefully read this text in each of his visits, as this may suffer modifications .

Ownership OF THE WEB PAGE

Religious Entity Monasterio de Santa Clara (Saint Clare Monastery) is the owner of this website.

With Social-Business denomination: Monasterio de Santa Clara (Saint Clare Monastery).

Business address: Barrio San Isidro, 10, (Artebakarra) 48160 Derio – Bizkaia.

Telephone: +34 617 553 212, Email: comunidad@clarisasartebakarra.com

Tax Number or CIF: R4800782G.

Registry of Religious Entities number: 024045

Commercial activity: Hotel / Hotel accommodation /Monastic Guesthouse.

SERVICE DESCRIPTION

Information related to the activity, products and services of the owner of the same is offered on this website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The rights on industrial and intellectual property relating to the elements that appear on this website, such as: trademarks, trade names, logos, domain names, photographs, texts, etc., are the property of the owner of the website or third parties and are protected by national and international laws.

The unauthorized use of these elements (images, text, logos, or any other material that appears on the web) such as reproduction, publication, modification, addition, deletion, or any other activity that is carried out without the express authorization of the owner of the website will be the effective infringement of the legislation on intellectual and industrial property, and other laws that are applicable.

CONTENTS

The owner of the website reserves the right to make the changes it deems appropriate in the products or services offered through this website, without prior notice.

The offers will be valid only during the period set in the advertisement, or in their absence, during the time they remain accessible to the recipients of the service for effective hiring.

LIMITATIONS OF USE

This website is for your personal and never commercial use. It is forbidden to modify, copy, distribute, transmit, reproduce, publish, market, sell or any other activity that may be done with the content of this website, or even citing the sources, except with the written consent of the owner of the site.

The user guarantees that he will not use this website for illegitimate purposes or forbidden by these conditions.

Users are expressly prohibited from infringing or attempting to infringe the security measures established for the proper functioning of the website, including, but not in a prudent manner: accessing information or data of a reserved nature that is not intended for visitor use, shipping of virus, the massive sending of electronic mail (spamming). The violation or attempted violation of the security of the system or of the reserved information will give the right to the owner of the site to pursue this activity and demand the clarification of civil or criminal liabilities, as the case may be.

LINKS

The owner of the site will not be responsible for the information contained in the pages of third parties that can be accessed through hypertext links (links) located on this website. The existence of the links on this website is for informational purposes only.

DATA PROTECTION OF PERSONAL CHARACTER

The owner of the site guarantees compliance with the Organic Law 15/1.999 on Protection of Personal Data and complementary regulations, in relation to the processing of personal data obtained through this website. The confidentiality of users’ communications through this website is also guaranteed.

RESPONSIBILITY

The owner of the website will not be responsible for:

-Interruptions in the availability of information due to disconnection of the Internet network, network failures, causes of force majeure or not controllable by it.

-Damages caused by computer viruses.

-Of the consequences derived from the misuse of the contents of the website carried out by the users.

-The website service may be interrupted, justifiably, without giving rise to a claim by the user, for reasons of security, maintenance, updating or restructuring of computing resources in order to improve the service.

-The user is responsible for the communications he or she directs through the website, as well as for the data that he or she enters, and therefore, for the consequences that may be generated, for example, by entering false or incorrect information.

-The owner of the website declines all responsibility arising from the exchange of information between users through the site, as well as the responsibility of the disseminated events and that corresponds to those who perform them.

ADVERTISING ON THE WEB PAGE

In the event that third-party advertising is incorporated into this website, through banners, links, pop-ups, etc., the advertiser companies state that they comply with the regulations regarding intellectual and industrial property, therefore, they will be solely responsible for the images, texts, logos, and information contained in said advertising.

BREACH OF CONDITIONS

The owner of the website reserves the right to demand civil or criminal liability against those natural or legal persons that infringe any of the established conditions.

Law and applicable jurisdiction

In general, the relations between the owner of the site and its users and customers, derived from the contracting of the products and services contained in this website or the conditions established for the correct use thereof, all matters pertaining to our website are governed solely by Spanish Law. In the event of any dispute or disagreement between the parties over the interpretation or content of the website, all parties shall accept the jurisdiction of the Courts and Tribunals of Bilbao (Bizkaia), waiving any other jurisdiction.

Privacity

DATA PROTECTION

In compliance with the data protection regulations and complementary provisions, the user is informed of the following:

All personal data obtained through this website are incorporated into the corresponding automated files. Through the communication of data, the user gives his consent to said treatment.

The recipient and responsible for the personal data files is MONASTERIO DE SANTA CLARA (Saint Clare Monastery)  with address at Barrio San Isidro,10 (Artebakarra). Derio (Bizkaia) and provided with tax identification number R4800782G.

The fields marked with an asterisk are obligatory and the omission of them could lead to the impossibility of providing the required information or correct provision of the service.

The interested party states that the information provided is correct and true and undertakes to communicate any change thereof to the person responsible for the file.

Personal data will not be communicated without your prior consent.

The general purpose of data collection is to carry out the provision of services offered through this website, manage all requests requested by users and in general to make the offer and promotion of products and services offered on this website .

In accordance with the e-commerce regulations, the user is informed that their e-mail address will be incorporated into a distribution list in order to proceed with the sending of information, news, as well as for the promotion and publicity activities of the owner of the website and the products and services offered through this site.

The user or individual who represents him/her may exercise his rights of access to personal data, rectification, cancellation or opposition recognized in the law by emailing the address comunidad@clarisasartebakarra.com or via post to the above address.

If you include, in any of the forms on the website, personal data owned by third parties, you must, prior to their inclusion, obtain their consent and inform them about the points described above.

The owner of the website guarantees the confidentiality of their personal data, as well as the use of security measures that guarantee the security of the data and avoid their alteration, loss, treatment or unauthorized access, given the state of the technology, the nature of the stored data and the risks to which they are exposed.

The owner of the website may disclose to the competent Public Authorities the personal data that it has and always after an official request in accordance with the Law.

DATA TREATMENT IN NAVIGATION

The owner of the website, or, on his behalf, a third party contracted for the provision of statistical control services and/or affiliate marketing, may use cookies when a user browses the website. Cookies are files sent to a browser through a web server to record the user’s activities on the website.

The cookies used are only associated with an anonymous user and their personal computer, and do not provide personal data of the user.

Only the following information about the visitors of the website and with the specified purposes is obtained and kept:

The provider’s domain name (PSI) and/or IP address that gives them access to the network. In this way we can compile statistics on the countries and servers that visit our website more often.

The date and time of access to our website. This allows us to find out the hours of most influx, and make the necessary adjustments to avoid saturation problems during our peak hours.

The internet address from which the link to our website started. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to enhance those that offer better results.

The number of daily visitors of each section. This allows us to know the most successful areas and increase and improve their content, in order that users obtain a more satisfactory result.

At the end of the booking process, the information regarding the reservation number, amount, date of purchase and date of “check out” is kept, data necessary to manage the affiliate marketing network. The user has the possibility to configure his browser to be warned on the screen of the receipt of cookies and to prevent its installation on his hard drive. Please consult the instructions and manuals of your browser to expand this information. However, the owner of the site is not responsible for the deactivation of the same prevent the proper functioning of the page.

General conditions

ATTENTION:

Please carefully read the details of your reservation and the contents of these General Conditions prior to accepting.

The owner of this website reserves the right to modify, add or delete part of these conditions at any time, so it is important that the user carefully read this text in each of his visits, as this may suffer modifications .

Religious Entity, Monasterio de Santa Clara (Saint Clare Monastery), is responsible and owner of this website, with address at Barrio San Isidro, 10 (Artebakarra). 48160 Derio – (Bizkaia). Tax Number or CIF: R4800782G.

USER OBLIGATIONS

The user accepts these General Conditions and consents them, thus comprehends and understands in their entirety.

The user states that he/she is of age and has the legal capacity necessary to contract the services offered on this website.

The user is liable for the accuracy of the data he submits when registering as a client; data that should be truthful and complete.

The user is responsible for correctly stating the number of persons who are to occupy the room or apartment.

The user who completes the reservation form should be authorized to do so on behalf of all members of the group included in the reservation.

The user undertakes to comply with the specific rules of the tourist accommodation.

FORMALIZATION OF THE AGREEMENT

The formalization of the agreement will be made upon the confirmation of the availability of the service, the acceptance by the contracting party of the general conditions and the payment thereof by credit card in the payment gateway of the bank or bank tranfers.

All transactions will be encrypted by means of a secure payment system guaranteed by the bank. This environment ensures that no credit card information will be intercepted and, therefore, will not reach any person other than the bank entrusted with processing the payment instructions of the client.

A percentage of the reservation amount (no more than 25%) must be paid to obtain the confirmation of the reservation and the corresponding voucher. The rest of the amount must be paid at the hotel establishment itself.

The price of the reservation includes those services chosen and itemized on the reservation form exclusively.

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Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

The voucher or proof of the reservation, containing the reservation code number and details on the reservations, should be printed and kept by the user for delivery to the hotel upon arrival.

The owner of the website, Monasterio de Santa Clara (Saint Clare Monastery) reserves the right to reject or request supplementary information for any reservations that fail to pass the security controls established in our e-commerce system.

Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

The voucher or proof of the reservation, containing the reservation code number and details on the reservations, should be kept by the user for delivery to Hospedería Monástica San José (Saint Joseph Monastic Guesthouse) or San Miguel de Txorierri Cottage Guesthouse, upon arrival.

The owner of the website, reserves the right to reject or request supplementary information for any reservations that fail to pass the security controls established in our e-commerce system.

-Hospedería San José (Saint Joseph Monastic Guesthouse) makes reservations for rental of the entire house for a minimun of 1 day and a room rental for a minimum of 1 night.

-Hospederia Monástica San José (Saint Joseph Monastic Guesthouse) is committed to entertaain the accommodation in perfect conditions of cleanliness and use, and to solve –as far as possible- the problems that may arise.

Terms and payment policy

-The formalization of the agreement will be made upon the confirmation of the availability of the service, the acceptance by the contracting party of the general conditions and the payment thereof by credit card: Visa, Mastercard, Jcb, Maestro, American Express and Bank Tranfer.

Booking

-Full cottage San Miguel Guesthouse Cottage. Bookings done with more than 15 days in advance: Will be charged 25% of the total amount of the stay through bank transfer or payment gateway of the bank.

-Full cottage San Miguel Guesthouse Cottage. Bookings done with less  than 15 days in advance: Will be charged 100% of the total amount of the stay through bank transfer or payment gateway of the bank.

-Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

-In case of Hospedería Monástica San José (Saint Joseph Monastic Guesthouse) does not receive by e-mail the bank-transfer justifier for the amount agreed within 2 working days time, the confirmation of availability will be automatically cancelled anthreservation request cancelled, leaving the house available to other interested customers.

-Your reservation will not be final until Hospedería Monástica San José (Saint Joseph Monastic Guesthouse) has received 100% of the total price and a confirmation email has been sent with the reservation receipt.

Booking rooms policy

100% of the fee reservation will be charged at the time of confirmation.

The client can cancel the reservation with not charge up to 3 days before the arrival date.

The client will have to pay the first night and a plus of 10 % of the total fee reservation in caso of being canceled during 3 days time before the arrival date.

If the client finally does not come (he or she) will have to affort the payment of the total fee  of the accomodation amount.

In case the client does any change regarding reservation’s dates, it will be understood as a new reservation and will be subject to the cancellation policy (subject to our cancellation policy).

deposit for full house

(Hospedería Monastica San José & San Miguel de Txorierri Cottage Guesthouse)

The house will be prepare for our clients clean and in perfect conditions. A set of sheets and extra towels per occupant will be included.

Upon arrival the customer will be asked for a damage deposit of 100.-euros to be paid by card.

Please note that accepting our General Conditions and policies you agree that damages caused by you or by the persons accompanying you will be deducted from your deposit. The deposit will be refunded in cash during check-out or at most 24 hrs, in caseof  Hospedería Monastica San José (building and facilities) is free of any kind of incidents.

In case of any damages were being caused by the client in the house, these will be deducted from the deposit. If the damages exceed the total amount delivered as deposit, the client must pay the difference.

Arrival and check-in

Please be sure to let us know of the approximate time of your arrival and as well as of any delay or change regardin your arrival time, in order to plan your check-in.

In case of arriving outside the check-in hours, the autocheck-in will be required and so the client will have to complete the form with all your personal details.

If your arrival will be within the check-in time, your contact person will receive you at Hospedería Monástica San José (St. Joseph Monastic Guesthouse) to provide you the key, FAQs and all the information you need.

-San Miguel de Txorierri Cottage Guesthouse will be available for checking-in from 04:00pm. Up to 09:00 pm., on the arrival date.

If you need the accomodation house before or after the hours available to ckeck-in, we will ask you to let us know (your contact person) by email.

The acceptance or not of the request will be communicated to the same email through which you made it.

The Owner, Monasterio de Santa Clara (Saint Clare Monastery) is not required to accept an arrival after check-in.    

Check-out accomodation

Our departures policy are at 12:00 noon.

If you would need to leave later, please notify your contact person at Hospedería Monastica San José at the time you’d make your reservation.

Any departure after 12:00noon will be subject to a 5% increase over your extended hourly rate.

It will not always be possible to extend your time.

If the room is already booked for another guest, the specific departure time will be informed.

The late check-out will always be subject to availability and acceptance by owner, Monasterio de Santa Clara.

Please, be sure to hand over the key sets to your contact person at Hospedería de San José (or leave it at the indicated place) and make sure you have all your luggage and personal belongings with you before your departure.

Cleaning & house keeping policy

Hospedería Monástica San José (St. Joseph Monastic Guesthouse) will be clean and prepare for our guest in perfect conditions.

San Miguel de Txorierri Cottage Guesthouse is already cleaned before the arrival of each of our clients and will be cleaned again (in case of a house full-rental) if the client requires one or more additional cleanings. In that case, we will ask you an additional extra payment of 80.-euros for cleaning which will be included new fresh sheets.

In case of booking-accomodation (reservation) by rooms, the cleaning service of the rooms will be done daily, and change of sheets and towels, every 2 days.   

San miguel de txorierri cottage guesthouse

Our guests are responsible for keeping the house properly closed during their absence time.

If doors are left opoen, the Property -Monasterio de Santa Clara- is not responsible for theft problems.

No parties or meetings may be held that may cause discomfort.

The house is booked and reserved for the exclusive use of customers.

Visits are not allow.

Under no circumstances, no people will be allow more than those established according to the maximum number mentioned in the description of accomodation policy terms, (without the client inform the owner) including children over 2 years old.

If the number of clients exceeds the reception capacity in the guide, the owner may demand financial compensation proportional to the amount fee per person or may demand the immediate departure of the non-ageed occupants in the house.

RESERVATION – CANCELLATION POLICY

The reservation made may be cancelled in the following manner:

Via the website: www.clarisasartebakarra.com

Via email: comunidad@clarisasartebakarra.com

Via telephone: (+34) 671 54 85 20.

-Cancellation without fees: those cancelled up to 3 days prior to arrival

-Cancellation with fees: those cancelled after (during) 72 hours to arrival; first night will be charged plus 10% of total price accomodation.

-Always indicating the reservation code.

The success of any change will depend upon hotel availability at the moment of the request.

-Any bank fees generated by the cancellation of the reservation will be the expense of the client.

-The price of the reservation includes those services chosen and itemized on the reservation form exclusively.

-Upon completing the reservation the user will receive, at the email account furnished, the reservation voucher and contracting conditions that shall have already been given to him during the on-line reservation process.

-The voucher or proof of the reservation, containing the reservation code number and details on the reservations, should be printed and kept by the user for delivery to the hotel upon arrival.

-The owner of the website, Monasterio de Santa Clara (Saint Clare Monastery) reserves the right to reject or request supplementary information for any reservations that fail to pass the security controls established in our e-commerce system.

OFFERS

Offers will solely be valid during the period established on the website, or for the time during which they are accessible to clients for effective contracting.

AMENDMENT OF THE GENERAL CONDITIONS

The owner of the website, Monasterio de Santa Clara (Saint Clare Monastery) reserves the right to amend these General Conditions at any time and without prior notice, by means of the publication of the new conditions on this site.

If any clause included in these conditions is totally or partially declared null or invalid, such nullity or invalidity will solely affect such provision or part thereof that is null or invalid, and the rest of the general conditions shall remain in force, and such provision, or any affected part thereof, will be deemed as not established.

JURISDICTION AND APPLICABLE LAW

In the event of any dispute or disagreement between the parties over the interpretation or content the contracting parties expressly and voluntarily submit themselves to the jurisdiction and Courts and Tribunals of Bilbao Bizkaia, waiving any other jurisdiction. The applicable legislation will be Spanish.

   

In behalf of the monastic community of Saint Clare Monastery of Artebakarra, receive our warmest welcome; we hope you realize that we consider ourselves blessed by your presence.

The Sisters of Saint Clare Monastery will appreciate any suggestions coming from our Guests in order to make your future accommodation time more enjoyable.